Where can I find a map of Marvel Stadium?
View the Marvel Stadium Map or the Accessibility Map. For public transport and other travel options, visit the Getting Here page 

How does parking at the Stadium work? 
On-site car parking is available at Marvel Stadium for events, casual parking, and permanent parking. Patrons wishing to park at Marvel Stadium for events are encouraged to pre-plan their travel and book parking early as limited parking is available. To pre-book parking, CLICK HERE.

Is accessible parking available? 
To use an accessible parking space, first book parking through UbiPark HERE. Patrons do not need to request an accessible space when booking, but a valid accessible parking permit must be displayed to park in these spaces. For more information, visit the Accessibility & Inclusion Hub HERE.

Where can I find information specific to my event? 
Visit the Events page and select your event. Entry times, maps, transport advice, ticketing details and venue arrangements may vary between events.

What do I do if I have a General Admission ticket for an AFL match? 
You may sit in any designated General Admission area on a first-come, first-served basis. General Admission bays are confirmed closer to match day; check the relevant event page before attending and follow event-day signage or ask a staff member for assistance.

Can I move seats to sit with friends at an AFL match? 
If everyone has a General Admission ticket, you may sit together in any designated General Admission area, subject to capacity. Reserved-seat ticket holders must use the seat shown on their ticket and cannot move to another reserved seat.

What is Standing Room? 
Standing Room tickets may be offered when General Admission allocations are exhausted. Standing Room areas are located on Level 1 of the internal concourse, behind the Level 1 seating bowl.

Where should I buy tickets? 
Ticketmaster is Marvel Stadium’s authorised ticketing agency. Only purchase tickets through Ticketmaster or the authorised ticketing agent identified in official event communications.

How do mobile tickets work? 
Open your ticket in the Ticketmaster app or your mobile browser before arriving, or save it to your phone’s wallet. Turn up your screen brightness and scan the active ticket at the gate. Screenshots cannot be used for entry. If your booking includes other adults, transfer their tickets before the event so each person can access their own ticket.

What if I do not have a mobile phone, or my phone is lost, damaged or out of battery? 
Visit an open Ticket Box on arrival and have your photo identification and booking order number ready.

Ticket Boxes are located outside Gates 1 and 5 and operate on event days; although note that opening arrangements may vary by event.

Why is the barcode not showing yet? 
For some events, mobile ticket barcodes are released closer to event day. Check your Ticketmaster account and the relevant event information. If you still need help, contact Ticketmaster before attending.

What can I do if I do not have a credit or debit card? 
Marvel Stadium is a cashless venue and there are no ATMs on site.

Can I bring my own food and drinks? Is a water bottle permitted? 
You may bring your own food and non-alcoholic drinks, provided they comply with the Conditions of Entry. Glass containers and alcohol are not permitted. Event-specific restrictions may also apply, so check the relevant event page before attending 

Complimentary water stations are available throughout the Stadium on all levels, with additional floor stations provided for General Admission patrons at selected special events. See locations HERE.

Can I bring a bag? 
Patrons are encouraged to travel without a bag. If a bag is required, it should be no larger than A3 size and may be inspected on entry.

Can I bring an umbrella? 
Umbrellas are permitted inside Marvel Stadium, but must not be opened within the venue. Umbrellas can be cloaked free of charge at Guest Services at Gate 1 (Aisle 3) or Gate 5 (Aisle 36) 

What items are not permitted inside Marvel Stadium? 
Prohibited items and entry requirements are listed in Marvel Stadium's Conditions of Entry HERE.

Additional restrictions may apply to individual events (including concerts and major events), so check the relevant event page HERE before attending.

Can I leave the Stadium and come back in? 
Please be advised that pass outs are not issued at Marvel Stadium. Should patrons wish to leave the venue, it is a requirement to scan out using the ticket used for entry. Upon re-entry, patrons are required to re-scan in at the gate listed on the ticket.

What time should I arrive, and which gate should I use? 
Check the relevant event page and your ticket for gate opening times and entry information. Arrive early to allow time for travel, security screening and ticket scanning, particularly for major events and concerts.

Will the sensory rooms be open? 
Complimentary sensory bags are available for hire from all Accessibility Spaces and Gate 5 Guest Services for the event duration. Sensory rooms include activity panels, bean bags, and seating benches. Locations: 

• Level 1, Aisle 3
• Level 3, Aisle 31 

Visit the Sensory Inclusion Page for more information & FAQs HERE.

Will the prayer rooms be open? 
Both prayer rooms offer a quiet space for prayer or other religious observations during events, and include prayer mats for room-use. Locations: 

• Level 1: Aisle 3 
• Level 3: Aisle 17 

Can I bring a mobility aid? 
Mobility Aids such as wheelchairs, mobility scooters, crutches, walking frames, and walking canes are permitted inside the Stadium, but they must be stowed safely under your seat to avoid blocking access paths. If a Mobility Aid does not fit under a seat, cloaking services are free of charge and available at Guest Services, located Gate 1 (Aisle 3) and Gate 5 (Aisle 36). 

Can I request a wheelchair escort? 
Wheelchair services / escorts are available to take patrons to and from their seat, but please note that wheelchairs cannot remain with patrons during an event. If a wheelchair is needed post event, patrons can organise for a staff member to meet them to assist with exiting the Stadium.

If an escort or wheelchair service is required, patrons are to ask a customer service team member upon arrival at the Stadium, or are to visit Guest Services located inside Gates 1 (Level 1, Aisle 3) and 5 (Level 1, Aisle 36). 

Can I bring an assistance dog? 
Assistance dogs are permitted entry into the venue. Please ensure you bring any documentation with you, and that all assistance animals wear an identifying harness. 

Who can help me plan an accessible visit? 
Visit the Accessibility & Inclusion Information Hub or contact accessibility@marvelstadium.com.au before event day. For major events and concerts, also check the relevant event page for event-specific accessibility information.

Where can I find accessible or all-gender toilets? 
Accessible and all-gender toilets are available across all levels. View the Accessibility Map HERE for locations, or ask a staff member for directions. 

A Changing Places facility is located at Gate 1 Guest Services (Level 1, Aisle 3), and requires an MLAK key for use. More information is available HERE.

Where can I get help inside the Stadium? 
Guest Services and Ticket Boxes are located at Gates 1 & 5. Guest Services locations can assist with general customer services, cloaking, lost & found, and wheelchair service enquiries. 

• Gate 1 Guest Services (Aisle 3): Reception and accessibility enquiries.
• Gate 5 Guest Services (Aisle 36): Sensory bag hire, club membership assistance (subject to event availability), and VIP enquiries for special events. 

Is Wifi available? 
The Marvel Stadium FREE WiFi is available for everyone to use. Find Marvel Stadium FREE WiFi in your Wi-Fi settings on your device. More information on how to connect and troubleshooting can be found HERE. 

What should I do if I need first aid? 
If you require First Aid, please ask one of our Marvel Stadium Customer Service Team Members or security guards for assistance. St John Ambulance personnel are on-site for all events. First Aid Rooms are located on every level. Locations: 

• Level 1: Aisle 40 
• Level 2: Aisle 40
• Level 3: Aisle 17 and 41 

How do I report a lost item? 
To report a missing/lost item, please fill out the Lost and Found Form. Please provide the event attended, the item that was lost, and any other details that may help our team identify and locate the item.

How do I report anti-social behaviour during an event? 
Report Anti Social Behaviour via text: 0427 767 768, or speak with a staff member or security team member.