Sensory Inclusion

Marvel Stadium’s vision of creating an accessible and inclusive environment for all its fans has reached new heights with the creation and development of Melbourne’s first stadium sensory room.
 

Proudly championed Joe and Renee Ingles, and the National Basketball Association it has been unveiled at the stadium for the Boomers vs. USA basketball clash.

Stadium staff have undergone Sensory Inclusive Training 101 with KultureCity and Marvel Stadium is now officially an accredited Sensory venue.

Marvel Stadium has partnered with KultureCity to make the stadium and all of the programs and events that we host to be sensory inclusive. This new initiative will promote an accommodating and positive experience for all guests and fans with a sensory issue that visit.

The certification process entail our team being trained by leading medical professionals on how to recognize those guests and fans with sensory needs and how to handle a sensory overload situation.

Sensory bags, equipped with noise cancelling headphones, fidget tools, visual cue cards and weighted lap pads will also be available to all guests who may feel overwhelmed by the environment. These fans will also be able to have use of a dedicated sensory room designed by medical professionals for those who may need a quieter and more secure environment.

Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions. One of the major barriers for these individuals is sensitivity to over stimulation and noise, which is an enormous part of the environment in a venue. With its new certification, we are now better prepared to assist guests with sensory sensitivities in having the most comfortable and accommodating experience possible when attending any event.

FAQ's

What is the sensory inclusion initiative?
The sensory inclusion initiative is designed to help arenas, zoos, aquariums, museums, restaurants and other places of public attraction better entertain their guests that might have sensory needs/sensory processing issues.

What is a sensory need/sensory processing issues?
A sensory need/sensory processing issues is one where the guest affected by this finds noises, smells, lights and even crowds not only overwhelming from the sensory perspective but also sometimes physically painful. Because of this, these guests often find themselves isolated from the community.

What is the difference between sensory inclusion and sensory friendly?
Sensory friendly is one where the location has had all the potentially noxious stimuli removed. Because this is sometimes a difficult task, accessibility is therefore limited to the day and location of the sensory friendly event. Sensory inclusion liberates that. It creates daily accessibility with training, tools and other modifications that although do not remove the noxious stimuli. help the
guest cope with this potential sensory over stimulation better thus ensuring an accepting and inclusive experience for all.

What are some groups that are affected by sensory need/sensory processing issues?
These could be guests with PTSD, autism, early onset dementia, anxiety, stroke patients just to name a few.

How does partnering with KultureCity help?
KultureCity helps by providing the necessary training to better entertain guests with these needs.

They also provide signage, weighted lap pads, sensory bags that contain noise cancelling headphones, fidgets tools and much more in order to truly create a welcoming experience for these guests.

What is the end result of the initiative?
It helps all guests feel welcome and included in our locations. It also helps us reach a huge portion of our community that has long been isolated

Do I need to pay to access any of the sensory inclusive resources?
No. All resources are free of any charge.

Do I need a reservation before using the Sensory Room?
No reservation is required. However, be aware that at busy times there may be multiple users of the space. There is a maximum capacity of 12 people at any given time.

Social Story

Download the Social Story here.

Guests can read the social story resource prior to attending.

Who is KultureCity?

KultureCity is a leading non-profit recognized nationwide for using their resources to revolutionize and effect change in the community for those with sensory needs; not just those with Autism. Since the program’s inception, KultureCity has created over 200 sensory inclusive venues in 3 countries; this includes special events such as: NFL Pro-Bowl, NFL Super Bowl, MLB All Star Weekend. KultureCity has won many awards for its efforts: NASCAR Betty Jane France Humanitarian Award in 2017, Cleveland Cavaliers’ Quiet Space Sensory Room at Quicken Loans Arena was a finalist for the 2018 Stadium Business Award, and the 2018 Clio Sports Silver for social good in partnership with Cleveland Cavaliers/Quicken Loans Arena. Recently, KultureCity was awarded one of the World’s Most Innovative Companies for 2019 by FastCompany.

Sensory Room Location

Located on Level 1, Aisle 3 & Level 3 – Aisle 31, the sensory rooms include various activity panels, weighted lap pads, bean bags, and seating for parents.

At the conclusion of the event, any patrons who require Sensory Room access are to see a customer service staff member at the Customer Service Desk (inside Gate 4) or around the stadium. If this is not applicable, please see the team at Service Entry (enter via Bourke Street).

Sensory Bags

Sensory Bags are available to hire for an event duration and are available from:

  • Customer Service Desk (internal Gate 4 – Level 1, Aisle 43)

  • Sensory Room (Level 3, Aisle 31).

A photo ID and contact number is required to be kept by staff until the bag has been returned.

If you require any assistance, please approach a customer service staff member.

Accessible Parking

Accessible car parking at the stadium can be booked via Ticketmaster on 1300 446 925.

 

Patrons parking in disabled bays must have a valid disabled parking permit.

Alternatively, disabled patrons can be dropped off at Bourke Street or Harbour Esplanade where there are external lifts from ground to concourse level.

  • for information on concourse access points, see ‘travelling via concourse access’ here.

 

Alternatively, for non-accessible parking information, click here.

Venue Access/Mobility Services

Public lift access is available from Harbour Esplanade and Bourke Street from Ground Level – see map for details.

Gates 4, 6, 8 & 9 all have lift access to all levels within the stadium.

Mobility aids and prams are permitted into the venue, but must be stowed safely under your seat to not block patron access or exits. If you cannot do so, cloaking may be available at the Customer Service Desk (inside Gate 4), subject to events.

Assistance dogs are permitted entry into the venue.

Wheelchair services are available to take you to your seat. If required, contact the stadium in advance (reception.msl@afl.com.au) or ask a customer service team member on the day.

Customer Service Desk (Guest Services)

 

Customer Service Desk - Level 1, Aisle 43 (inside Gate 4)

Guest Services - Level 1, Aisle 3 (Gate 1)

Comments, Questions, Suggestions

Meeting the needs of our fans in Marvel Stadium is paramount. In our quest to continually improve stadium accessibility, we ask that you contact us with your comments, questions and/or suggestions:

Email: reception.msl@afl.com.au

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